1. Refund Eligibility
Refunds may be available for certain products and services within 30 days of purchase, subject to the terms and conditions outlined below.
2. Digital Products
For digital products and software licenses:
- Refunds are available within 14 days of purchase if the product is defective or does not meet the description
- Refunds will not be provided if the product has been used extensively or if the issue is due to user error
- All refund requests must be submitted via email to contact@zarafuturetech.com
3. Subscription Services
For subscription-based services:
- You may cancel your subscription at any time
- Refunds for unused portions of subscriptions are available within 7 days of the billing date
- No refunds will be provided for periods already used
4. Processing Time
Refunds will be processed within 5-10 business days after approval. The refund will be issued to the original payment method used for the purchase.
5. Contact for Refunds
To request a refund, please contact us at contact@zarafuturetech.com with your order number and reason for the refund request. We will review your request and respond within 3-5 business days.